Thank you for choosing to shop on our website (www.collapselight.com). Here are our terms and conditions regarding shipping:

1. Shipping Methods
We offer a variety of shipping methods to ensure that your order is delivered safely and quickly. For orders in the Czech Republic, we work with reliable local transport companies to provide the following shipping options:

Czech Post (Česká pošta): Provides efficient and economical standard postal services, suitable for orders that are not particularly urgent.

DPD: Provides fast express services, usually delivered within 3 working days, suitable for orders that need to be delivered quickly.

PPL: Provides flexible express services, including door-to-door pickup and door-to-door delivery options, suitable for all types of orders.
For international orders, we also provide a variety of shipping options, including:

DHL International Express: Fast shipping services worldwide, suitable for international orders that need to be delivered quickly. Usually delivered within 10 working days
UPS: Provides reliable international express services to ensure that the package arrives safely at its destination.
FedEx: A well-known global express company, providing a variety of international shipping options, including economy and expedited services.
2. Shipping costs
Shipping costs vary depending on the weight of your order, the destination and the selected shipping method. The system will automatically calculate and display the shipping costs during checkout.

3. Delivery time
Domestic delivery (Czech Republic): usually 3 working days, the specific delivery time depends on the shipping method and destination.
International delivery: usually 10 working days, the specific time depends on the destination and the selected shipping method.
4. Tracking your order
Once your order is shipped, you will receive an email with a tracking number. You can use this number to check the status of your order on the official website of the corresponding shipping company.

5. Damage and missing items
When you receive the package, please check the packaging carefully. If you find any damage or missing items, please contact our customer service immediately (logicunion@collapselight.com) and we will assist you in resolving the problem.

6. Duties and taxes
International orders may be subject to additional duties and taxes, and the specific costs will vary depending on the destination country. Please take this into account when placing your order. We are not responsible for any costs caused by duties and taxes.

Thank you for your trust and support. If you have any questions, please feel free to contact us!