1. How do I place an order?
    You can browse the products on our website www.collapselight.com, select the items you are interested in and click the “Add to Cart” button. Once you have made your selection, you can click the shopping cart icon and follow the prompts to check out. Please ensure that you fill in the correct delivery information and contact information.
  2. What are the payment methods?
    We support a variety of payment methods, including credit cards, debit cards and popular online payment platforms such as PayPal. The specific payment method will be displayed at checkout.
  3. How do I check the status of my order?
    You can check the status of your order on our website by logging into your account. If you do not have an account, please check your email inbox and the tracking link will be sent to the email address you entered when placing the order.
  4. Can I modify or cancel my order?
    Once an order has been submitted and paid, it cannot usually be modified or cancelled. If you need to change or cancel your order, please contact us as soon as possible (logicunion@collapselight.com) and we will do our best to assist you.
  5. How long does it take to ship?
    Our shipping times vary depending on the region and the shipping method selected. Generally speaking, domestic orders are usually delivered within 3 business days, and international orders may take longer. You can check more specific delivery estimates at checkout.
  6. How do I return or exchange my product?
    If you are not satisfied with the product you purchased, you can apply for a return or exchange within 30 days of receiving the goods. Please ensure that the product is unused and in its original packaging. Please contact our customer service (logicunion@collapselight.com) for specific procedures and instructions for returns and exchanges.
  7. Do you provide a warranty?
    Our products usually come with a 1-year warranty period, which covers manufacturing defects and quality issues. The specific warranty terms will be attached to the instructions for the purchased product. Please keep your purchase receipt after purchase.
  8. How do you handle privacy issues?
    We attach great importance to your privacy. For detailed privacy policy, please refer to the “Privacy Terms” link at the bottom of our website. We are committed to protecting your personal information and ensuring that it is not accessed by unauthorized third parties.
  9. How do I contact us?
    If you have any questions or need support, you can contact us via the following methods:

Email: logicunion@collapselight.com
Thank you for visiting our website, and we look forward to providing you with quality products and services!