Thank you for choosing to shop on our website (www.collapselight.com). After you purchase a product, if you are not satisfied with your order, we offer a convenient refund policy. Please read the following terms carefully to understand the refund rules:

  1. Refund eligibility
    Refund requests must be made within 30 days of receiving the product.
    The product must be unused, in its original packaging, with all accessories and instructions.
    If the product has a manufacturing defect or quality issue, we will cover the shipping costs.
  2. Refund process
    Please contact customer service (logicunion@collapselight.com) with your order number and refund request instructions.
    Our customer service team will review your request and provide a return address and specific instructions.
    Send the product back to the address we specify, making sure you keep the mailing receipt for future reference.
  3. Refund processing time
    Once we receive the returned product and confirm that it is eligible for a refund, the refund will be processed through the original payment method. Generally, the refund processing time is 10 business days, which may vary depending on your bank or payment provider.
  4. Non-returnable items
    The following items are not eligible for the refund policy:

Products that have been opened or used (unless there is a manufacturing defect).
Special customized items or promotional items (such as discounted items) will not be refunded if there is no quality problem.

  1. Shipping costs
    The shipping costs of the original order will not be refunded unless the refund is due to product defects. The shipping costs incurred by the return are the responsibility of the customer.
  2. Customer Responsibilities
    If the order is not delivered due to the buyer’s reasons (such as wrong delivery address, failure to collect the package, etc.), the refund will be processed at 70% of the order amount. Please confirm that your order information is accurate when placing an order.
  3. Contact Information
    If you have any questions or need further support, please feel free to contact us by email (logicunion@collapselight.com). We will serve you wholeheartedly and ensure that your shopping experience is as satisfactory as possible.
    Thank you for your support and trust in our products!